Returns and Refunds terms
Enjoy shopping with the return policy features below:
You have 15 days from the date you receive any item to apply for a replacement
And the replacement is only in certain cases, such as the wrong size, for example, and not limited to
With the commitment of the customer to bear the replacement costs
You can easily follow any commodity you have purchased ..
Please note that the return of the product and a refund thereof for one reason only, is that the product is damaged.
And with the communication with us directly by e-mail or through the Facebook page
Let us know your problem and we will contact you within 72 hours of submitting the complaint
In the event that the commodity is discovered to be a counterfeit, the price of the item will be refunded to you, at the cost of shipping
What terms involves the products?
Return process requirements:
Proof of purchase (order number, invoice, etc.).
How to redeem the product that suits you, and any additional information that follows (ID number for example in the case of a cashback).
Please contact customer service within 24 hours if you received a damaged / incomplete product during the shipping process. In this case all products are applied as well to the attached free gifts. If not all products, return will be refused.
We will check the product to be taken. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you. The response will be made within a maximum of 3-7 days after the relevant team receives the returned product.
If during the inspection it was found that the product to be returned is free from the reason stated in your request, the value will not be refunded and the product will be returned to you.
How to send the product to your store name?
We will arrange an appointment to receive the desired product within 3 days of submitting the order. It will try to receive it from you twice in two different days. If you cannot receive the product within the specified deadlines, we will cancel the return request.
How can I track the status of the request?
We will keep you informed via email and SMS about the status of the product recall. If there is any question please feel free to contact our customer service or send an email to us.